We are the “HOTEL OS MOINHOS” and we are located on the island of São Jorge. Our main activity is the provision of hotel and restaurant services.
WHY THIS POLICY OF PRIVACY AND PROTECTION OF PERSONAL DATA?
The purpose of this Policy is to inform the Customers/Users of the “HOTEL OS MOINHOS” about the general rules of privacy and treatment of personal data, which are collected and treated in strict compliance with the provisions of the personal data protection legislation in force at each moment, namely in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (“RGPD”).
The “HOTEL OS MOINHOS” respects the best practices in the field of security and protection of personal data and, for such purpose, has taken the necessary technical and organizational measures to comply with the RGPD and ensure that the processing of personal data is lawful, fair, transparent and limited to the authorized purposes.
The “HOTEL OS MOINHOS” is committed to the protection and confidentiality of personal data and has adopted the measures it deems appropriate to ensure the accuracy, integrity and confidentiality of personal data, as well as all the other rights of
the respective holders.
WHAT DOES THIS POLICY COVER?
This Policy applies exclusively to the collection and processing of personal data for which the “HOTEL OS MOINHOS” is responsible for the respective processing, within the scope of the services and products provided to its Customers/Users and in all the situations
where a processing of personal data occurs.
WHAT ARE PERSONAL DATA?
Personal data is any information, of any nature and regardless of its support, including sound and image, concerning an identified or identifiable natural person.
An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to a name, identification number, location data, electronic identifiers, or to one or more factors specific to his/her physical, physiological, genetic,
mental, economic, cultural or social identity.
WHAT DOES THE PROCESSING OF PERSONAL DATA CONSIST OF?
The processing of personal data consists of an operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automated means, including the collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, comparison, interconnection, diffusion, limitation, erasure or destruction.
WHO IS IN CHARGE OF DATA PROCESSING?
The entity responsible for the treatment of personal data is “HOTEL OS MOINHOS”, which determines the purposes and means of their treatment.
For this purpose, if the holder of the personal data needs to contact the data controller, he/she may do so through the following means and contact:
WHAT TYPES OF PERSONAL DATA ARE PROCESSED?
The “HOTEL OS MOINHOS”, within the scope of its activities, processes the personal data necessary to provide the services, processing data such as name, telephone number and e–mail address and country, according to the information provided by the
owners of the personal data.
Personal data can also be used for marketing purposes or for advertising goods and services offered by the “HOTEL OS MOINHOS” if the owner has consented.
If there is previous consent from the owner, this may be withdrawn at any time, without the lawfulness of the treatment based on the consent previously given being compromised.
WHEN AND HOW DO WE COLLECT YOUR PERSONAL DATA?
The “HOTEL OS MOINHOS” collects your personal data, namely by telephone, in writing, through its website, guaranteeing, whenever necessary, the previous consent of the holder of the personal data.
Some personal information is indispensable to the execution of the contract, without which the “HOTEL OS MOINHOS” will not be able to supply the product or service in question.
If the owner of the personal data is not a Customer/user of the “HOTEL OS MOINHOS”, the respective personal data will only be processed when they are made available, in which case the rules of this Policy will be applied.
The personal data collected may be processed by computer in an automated or non–automated way, ensuring in all cases the strict compliance with the legislation of personal data protection, being stored in specific databases created for that purpose and, under no circumstances, the data collected will be used for any purpose other than the one for which they were collected or consent was given by the data owner.
WHO ARE THE RECIPIENTS OF THE PERSONAL DATA?
Notwithstanding the recipients indicated throughout this Policy, the “HOTEL OS MOINHOS” may communicate the Customer/User’s personal data with the purpose of complying with legal obligations, namely to police, judicial, tax and regulatory entities.
WHAT ARE THE PURPOSES OF PROCESSING PERSONAL DATA AND THE RESPECTIVE LEGAL GROUNDS?
In general, the personal data collected is based on and intended for the management of the contractual and commercial relationship, the provision of the contracted services, the adequacy of the services to the needs and interests of the Customer/User, namely for the purposes of access to specific functionalities of the services, information and marketing actions.
Additionally, personal data may also be processed for the purpose of complying with legal obligations.
FOR HOW LONG DO WE KEEP YOUR PERSONAL DATA?
The period of time during which personal data is stored and retained varies according to the purpose for which the information is processed.
In fact, there are legal requirements that oblige us to retain data for a minimum period of time. Thus, and whenever there is no specific legal requirement, the data will be stored and kept only for the minimum period necessary for the pursuit of the purposes that motivated their collection or their subsequent processing, under the terms defined by law.
WHAT ARE YOUR RIGHTS AS A DATA SUBJECT?
As owners of the personal data, the Customers/Users are guaranteed, at any time, the right to access, rectify, update, limit and delete their personal data (except for the data that is indispensable to the provision of services by the “HOTEL OS MOINHOS” or to the fulfillment of legal obligations to which the responsible for the treatment is subject), the right to oppose the use of the same for commercial purposes by the “HOTEL OS MOINHOS” and to withdraw consent, without this compromising the lawfulness of the treatment carried out under that consent, as well as the right to data portability.
HOW CAN YOU ACCESS, RECTIFY, UPDATE, LIMIT, DELETE, OPPOSE THE PROCESSING OF YOUR PERSONAL DATA, OR REMOVE CONSENT?
Without prejudice to the RGPD, the holder of the personal data may do so, directly or by written request, addressed to the respective Responsible for processing, through the contacts provided for the purpose in this document, as well as other contacts provided by the “HOTEL OS MOINHOS”.
HOW CAN YOU OPPOSE TO RECEIVE CONTACTS FOR MARKETING PURPOSES?
The “HOTEL OS MOINHOS” may promote actions to divulge new services to its Customers/Users, namely through telephone, e–mail, SMS or any other electronic communication service, if the owner of the personal data has given his/her consent.
If the holder of the personal data does not wish to continue to receive these communications, he/she may, at any time, withdraw his/her consent to the use of his/her data for marketing purposes.
HOW CAN YOU COMPLAIN?
Without prejudice of being able to present complaints directly to “HOTEL OS MOINHOS” through the contacts made available for this purpose, the Customer/User may complain directly to the Control Authority, which is the National Commission for Data Protection (CNPD), using the contacts made available by this entity for this purpose.
WHAT ARE THE MEASURES ADOPTED BY THE “HOTEL OS MOINHOS” TO ASSURE THE SECURITY OF YOUR PERSONAL DATA?
The “HOTEL OS MOINHOS” assumes the commitment of guaranteeing the protection of the security of the personal data that is made available, having approved and implemented rigorous rules in this matter. The fulfillment of these rules is an obligation of all those that legally access them.
Bearing in mind the concern and commitment that the “HOTEL OS MOINHOS” reveals in the defense of personal data, several technical and organizational security measures have been adopted in order to protect personal data against diffusion, loss, improper use, alteration, unauthorized treatment or access, as well as against any other form of unlawful treatment.
UNDER WHAT CIRCUMSTANCES IS DATA COMMUNICATED TO OTHER ENTITIES (THIRD PARTIES AND SUBCONTRACTORS)?
The HOTEL OS MOINHOS, within the scope of its activity, may use third parties to provide certain services. Sometimes, the rendering of these services implies the access, by these entities, to Customers/Users’ personal data. When this happens, the “HOTEL OS MOINHOS” takes the adequate measures in order to assure that the entities that have access to the data are reputable and offer the highest guarantees at this level, which is duly consecrated and safeguarded contractually between the “HOTEL OS MOINHOS” and the third party(ies).
Therefore, any entity subcontracted by the “HOTEL OS MOINHOS” shall treat the personal data of our Customers/Users on behalf of the “HOTEL OS MOINHOS” and adopting the necessary technical and organizational measures in order to protect the personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access and against any other form of unlawful treatment. In
any case, the HOTEL OS MOINHOS remains responsible for the personal information that is made available.
In this case, the “HOTEL OS MOINHOS” uses Mailchimp as a marketing platform. By agreeing to our policies, you acknowledge that your information will be transferred to Mailchimp. Learn more about Mailchimp’s privacy policies here https://mailchimp.com/legal/.
You can unsubscribe at any time by clicking the link in the footer of our emails. For more information about our privacy policies, please visit our website.
IN WHAT CIRCUMSTANCES DO WE TRANSFER YOUR PERSONAL DATA?
The provision of certain services by the “HOTEL OS MOINHOS” may imply the transfer of your data outside of Portugal, including outside the European Union or to International Organizations.
In that case, the “HOTEL OS MOINHOS” will rigorously fulfill the applicable legal dispositions, namely regarding the determination of the adequacy of the destination country(ies) in what concerns the protection of personal data and the applicable requirements to such transfers, including, whenever applicable, the celebration of adequate contractual instruments that guarantee and respect the legal requirements in force.
HOW DO WE USE “COOKIES”?
“Cookies” are small software tags that are stored on your computer through your browser, retaining only preference–related information, and as such do not include personal data.
To learn more about cookies and how “HOTEL OS MOINHOS” uses them on its website, see the section below “ABOUT COOKIES”.
HOW CAN YOU FIND OUT ABOUT ANY CHANGES TO THE PERSONAL DATA PROTECTION POLICY?
HOTEL OS MOINHOS” reserves the right to make readjustments or changes to the present Personal Data Protection Policy at any time.
WHAT ARE COOKIES?
“Cookies” are small software tags that are stored in the access equipment through the browser, retaining only information related to preferences, not including, as such, personal data.
WHAT ARE COOKIES USED FOR?
Cookies are used to help determine the usefulness, interest and number of uses of websites, allowing faster and more efficient browsing, eliminating the need to repeatedly enter the same information.
WHAT KIND OF COOKIES ARE THERE?
There are two groups of cookies that can be used:
Permanent cookies – these are cookies that are stored at browser level in the access equipment (PC, mobile and tablet) and are used whenever you make a new visit to one of the websites of “HOTEL OS MOINHOS”. They are generally used to direct navigation to the user’s interests, allowing for a more personalized service.
Session cookies – these are temporary cookies that remain in the cookie file of the browser until you leave the website. The information obtained by these cookies is used to analyze web traffic patterns, allowing us to identify problems and provide a better browsing experience.
– Strictly necessary cookies – These allow you to navigate the website and use applications, as well as access secure areas of the website. Without these cookies, necessary services cannot be provided.
– Analytical cookies – These are used anonymously for the purpose of creating and analyzing statistics to improve the functioning of the website.
HOW CAN YOU MANAGE COOKIES?
All browsers allow you to accept, refuse or delete cookies and inform you when a cookie is received, namely by selecting the appropriate settings in your browser. You can configure cookies in the “options” or “preferences” menu of your browser.
Please note, however, that disabling cookies may prevent some web services from working properly, affecting website navigation in whole or in part.
O QUE SÃO COOKIES?
“Cookies” são pequenas etiquetas de software que são armazenadas nos equipamentos de acesso através do navegador (browser), retendo apenas informação relacionada com as preferências, não incluindo, como tal, os dados pessoais.
PARA QUE SERVEM OS COOKIES?
Os cookies servem para ajudar a determinar a utilidade, interesse e o número de utilizações dos websites, permitindo uma navegação mais rápida e eficiente, eliminando a necessidade de introduzir repetidamente as mesmas informações.
QUE TIPO DE COOKIES EXISTEM?
Existem dois grupos cookies que podem ser utilizados:
Cookies permanentes – são cookies que ficam armazenados ao nível do browser nos equipamentos de acesso (PC, mobile e tablet) e que são utilizados sempre que faz uma nova visita a um dos websites do “HOTEL OS MOINHOS”. São utilizados, geralmente, para direcionar a navegação aos interesses do utilizador, permitindo prestar um serviço mais personalizado.
Cookies de sessão – são cookies temporários que permanecem no arquivo de cookies do browser até sair do website. A informação obtida por estes cookies serve para analisar padrões de tráfego na web, permitindo identificar problemas e fornecer uma melhor experiência de navegação.
PARA QUE FINS UTILIZAMOS COOKIES?
• Cookies estritamente necessários – Estes permitem-lhe navegar no website e utilizar aplicações, bem como aceder a áreas seguras do sítio web. Sem estes cookies, os serviços necessários não podem ser prestados.
• Cookies analíticos – São utilizados anonimamente para efeitos de criação e análise de estatísticas, no sentido de melhorar o funcionamento do website.
COMO PODE GERIR OS COOKIES?
Todos os browsers permitem ao utilizador aceitar, recusar ou apagar cookies e ainda informar o utilizador sempre que um cookie é recebido, nomeadamente através da seleção das definições apropriadas no respetivo navegador. O utilizador pode configurar os cookies no menu “opções” ou “preferências” do seu browser.
Note-se, no entanto, que, ao desativar cookies, pode impedir que alguns serviços da web funcionem corretamente, afetando, parcial ou totalmente, a navegação no website.